The past few weeks have been challenging for all of us. I would like to thank you for being understanding, while we all try to do our part to ensure the safety and health of our communities.

To minimize the spread of Covid-19, the Government of Ontario has extended its state of emergency until April 13, 2020. As a result, Barrie Housing will continue to provide only essential services until April 13, 2020. An update will be available online atwww.barriehousing.com and posted in common areas prior to April 13 th

We realize that during this difficult time, some of you may have lost income, are experiencing anxiety, feeling isolated or just need someone to talk to. Please know that we are here to support you where possible. For assistance, please contact your Housing Support Workers or our Community Development Manager. For contact information please go to www.barriehousing.com and select your building under the "contact" tab.

If you are self-isolating due to a potential infection, please advise us by calling 705-727- 0414 extension 222 or email us at karey@barriehousing.com.

Until April 13th head office and all other offices within the portfolio will remain closed. Options for paying rent are below:

1.Online you will require an account number please contact 705-727-1101 extension 229 if you do not have an account number and one will be provided to you.

2.Mail cheques and money orders can be mailed. Please do not mail cash. Please note Barrie Housing is not responsible for any rent sent through the mail. If possible, please take a copy of any money orders or cheques you send through the mail.

3.Leaving cheques and money orders in the drop boxes at your locations. Please do not leave cash in drop boxes.

All maintenance work orders that are non-essential and non-emergency will be put on hold until April 13, 2020. Staff and contractors will only be entering units to complete emergency work orders and prior to the visit, we will be asking some pre-screening questions to determine safety. During this time, our cleaning staff as well as external vendors are ensuring that our buildings are sanitized.

If you have an emergency work order, please contact our call centre at 705-739-4369. Please note that emergencies include loss of heat, loss of power, loss of water, water leakage, floods and sewer back up.

If you have a non-emergency maintenance request, please call (705) 727-1101 extension 333 and follow the instructions to leave a message or fill out a maintenance request on www.barriehousing.com.

We also ask that during this time, you are considerate of our communities and please follow guidelines around social isolation and when out in public, please practice social distancing. We must all do our part in ensuring the safety and health of ourselves as well our neighbours. Thank you for your consideration and patience during this time.